Slotbom Privacy Policy

This Privacy Policy ("Policy") applies to all personal data collected and processed by Slotbom ("Slotbom", "we", "us", "our") through the operation of the online gaming platform located at slotbom.cam ("Platform"). It governs how we handle data provided by users ("Player", "you", "your") who register accounts, make deposits, place wagers, contact support, or otherwise interact with any part of the Slotbom Platform.

Slotbom is committed to responsible data stewardship. We process personal data fairly, lawfully, and transparently. This Policy sets out in clear terms what data we collect, why we collect it, how long we retain it, who we share it with, and what rights you hold in relation to your data.

This Policy should be read in conjunction with the Terms & Conditions and the Responsible Gambling Policy, each of which forms part of the overall agreement between Slotbom and its registered players. By creating a Slotbom account or using the Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein.

The following terms carry the meanings assigned below throughout this Policy:

Slotbom collects different categories of personal data depending on how you interact with the Platform. The following outlines the principal categories and specific data types involved:

3.1 Account Registration Data

• Full legal name as it appears on government-issued identification.
• Date of birth (collected to verify the 21+ age eligibility requirement).
• Residential address, including postcode and state (e.g., Selangor, Kuala Lumpur, Penang, Johor, or other Malaysian states).
• Email address used for account communications.
• Mobile phone number (for security verification and account notifications).
• Username and hashed account credentials.

3.2 Identity Verification (KYC) Data

• Malaysian MyKad number or passport number.
• Copies of government-issued identification documents.
• Proof of residential address (e.g., utility bills or bank statements dated within three months).
• Selfie or facial photograph where required by verification procedures.

3.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and method details (e.g., DuitNow ID, FPX bank reference, Touch 'n Go eWallet account ID, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong account details, or cryptocurrency wallet addresses for BTC, ETH, and USDT transactions).
• Transaction history associated with the Slotbom account.
• Source of funds information where required for compliance review.

3.4 Gaming & Betting Activity Data

• Wagering history including bet amounts, game selections, odds, and outcomes.
• Session duration, login timestamps, and frequency of platform access.
• Bonus activation records and promotional participation history.

3.5 Technical & Device Data

• IP address and inferred approximate location.
• Device type, browser version, and operating system.
• Cookie identifiers and session tokens.
• Referral source and landing page data where applicable.

3.6 Communications Data

• Content of support conversations conducted via live chat.
• Email correspondence with Slotbom support or compliance teams.
• Feedback, complaints, and dispute records.

Slotbom collects personal data through the following means:

• Directly from you — when you complete registration, upload KYC documents, initiate deposits or withdrawals, place bets, contact support, or otherwise submit information through the Platform.
• Automatically — through cookies, session tracking technologies, server logs, and analytics tools as you navigate and interact with the Platform.
• From third-party processors — such as payment providers (DuitNow, FPX, e-wallet platforms), identity verification services, fraud detection providers, and know-your-customer solution partners, where data sharing is necessary to complete a transaction or verify your identity.
• From publicly available sources — where permitted by law, Slotbom may supplement account data with information from commercially available databases for compliance and fraud prevention purposes.

Slotbom processes personal data for the following specific, documented purposes:

Slotbom processes personal data under one or more of the following recognised legal bases. The applicable basis depends on the specific processing activity:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions entered into when you registered your Slotbom account — including providing gaming services, processing payments, and maintaining your account.
• Legal Obligation: Processing necessary for compliance with applicable legal or regulatory requirements, including KYC verification, anti-money laundering checks, and record-keeping obligations.
• Consent: Processing activities for which you have given your explicit consent, including certain marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.
• Legitimate Interests: Processing activities carried out for purposes that constitute legitimate interests of Slotbom, provided those interests are not overridden by your rights and interests. This includes fraud prevention, platform security, and aggregated analytics.

Slotbom does not sell your personal data to third parties for independent marketing or commercial purposes. Personal data may be shared in the following circumstances:

7.1 Payment Processors

When you initiate a deposit or withdrawal, relevant transaction data is shared with the relevant payment provider — including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency network processors — solely to complete the requested transaction. Each payment provider operates under its own privacy practices, which govern how they handle data received in their capacity as an independent processor.

7.2 Identity Verification Providers

KYC data, including copies of identification documents and biometric verification information, is shared with accredited third-party verification service providers engaged by Slotbom to conduct identity and age checks. These providers process data solely on Slotbom's behalf and under contractual data processing agreements.

7.3 Fraud Prevention & Compliance

Slotbom may share personal data with fraud detection networks, regulatory authorities, and law enforcement agencies where required by applicable law, court order, or to protect the rights, property, or safety of Slotbom, its players, or third parties.

7.4 Corporate Group & Successors

Personal data may be transferred to affiliated entities within the Slotbom corporate group, or to a successor entity in the event of a merger, acquisition, or business transfer, subject to the same data protection obligations set out in this Policy.

Slotbom uses cookies and similar tracking technologies to ensure the Platform functions correctly, to maintain your session while logged in, to remember your preferences, and to collect analytics data that helps us improve the Platform experience.

8.1 Types of Cookies Used

• Strictly Necessary Cookies: Essential for the Platform to operate. These include session cookies that maintain your login state and security tokens. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Used to remember your language preferences, last-viewed game categories, and other personalisation settings.
• Analytics Cookies: Used to collect aggregated data about how players navigate the Platform, which pages receive the most visits, and where technical errors occur. This data informs Platform improvements.
• Marketing Cookies: Used where consent has been obtained to serve relevant promotional content about Slotbom offers to logged-in or returning users.

8.2 Managing Cookies

You may adjust your cookie preferences through your browser settings. Disabling non-essential cookies may limit certain Platform features but will not prevent access to core gaming and account services. Note that strictly necessary cookies cannot be disabled without affecting your ability to use the Platform.

Slotbom retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable legal or regulatory obligations.

• Active Account Data: Retained for the duration of your account's active status.
• Transaction & KYC Records: Retained for a minimum period after account closure as required for anti-money laundering record-keeping obligations applicable to the jurisdiction in which Slotbom operates.
• Support Communications: Retained for a reasonable period to allow for dispute resolution and service improvement purposes.
• Marketing Consent Records: Retained until consent is withdrawn and for a further period to evidence the withdrawal for compliance purposes.
• Closed Accounts: Following voluntary account closure, personal data is anonymised or deleted after applicable mandatory retention periods expire, unless a longer retention is required by law or a pending compliance matter.

Slotbom implements appropriate technical and organisational security measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Slotbom Platform.
• Encryption of personal data and sensitive fields at rest within Slotbom's data storage infrastructure.
• Access controls limiting internal access to personal data to authorised personnel with a legitimate operational need.
• Regular security assessments and penetration testing of the Platform and associated systems.
• Incident response procedures to detect, investigate, and mitigate data security events in a timely manner.

While Slotbom takes every reasonable precaution to protect personal data, no online platform can guarantee absolute security. Players are also responsible for maintaining the security of their own account credentials and must notify Slotbom immediately if they suspect their account has been compromised.

Subject to applicable data protection law and any legal obligations that apply to Slotbom, you hold the following rights in respect of your personal data:

The Slotbom Platform is strictly intended for adults aged 21 years and above. Slotbom does not knowingly collect, process, or store personal data relating to persons under the age of 21. If Slotbom becomes aware that a minor has registered an account or submitted personal data through the Platform, that account will be immediately suspended, all associated data will be promptly deleted subject to any mandatory retention requirements, and any funds on the account will be returned to the originating payment method after identity verification.

Parents and guardians who believe that a minor may have accessed or registered a Slotbom account are encouraged to contact support immediately so that appropriate action can be taken without delay.

The Slotbom Platform is operated from server infrastructure that may be located outside Malaysia. In the course of providing services to Malaysian players, personal data may be transferred to and processed in jurisdictions outside your country of residence. Where such transfers occur, Slotbom takes steps to ensure that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under applicable data protection principles.

Transfers to third-party processors (such as payment providers and identity verification services) are governed by data processing agreements that impose obligations on those processors to maintain appropriate security and confidentiality standards. Slotbom does not transfer personal data to parties outside its controlled processor network without a documented lawful basis for doing so.

Slotbom reserves the right to update or modify this Privacy Policy at any time. Where a material change is proposed — for example, a change to the categories of data collected, the purposes of processing, or the parties with whom data is shared — registered players will be notified through a prominent notice on the Platform or via the email address associated with their account, in advance of the change taking effect.

Minor amendments, such as corrections to formatting, clarifications of existing practices that do not alter the substance of the Policy, or updates to contact information, may be implemented without specific prior notice. The effective date at the top of this Policy will be updated to reflect the most recent revision.

Your continued use of the Slotbom Platform following notification of any change to this Policy constitutes your acknowledgement of the revised Policy. If you do not agree with any changes made, you should cease using the Platform and request account closure.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the Slotbom support team. Our support agents are available 24 hours a day, seven days a week, and can assist in English, Bahasa Melayu, and Mandarin.

If you wish to exercise any of your data subject rights as described in Section 11, please include your registered username, the specific right you wish to exercise, and any supporting information that will assist us in locating the relevant records and processing your request efficiently.

Slotbom is committed to resolving privacy concerns promptly and in good faith. Where a concern cannot be resolved through our internal process, you may have the right to raise a complaint with a relevant supervisory or data protection authority in the applicable jurisdiction.